Hello,
I am trying to download my web data files, and when I press to download it says does not work and gives a red error message saying:
"Object reference not set to an instance of an object."

This seems to occur only on one of my computers (windows), not the other (linux), though I have no idea why, and I have successfully downloaded data before with the Windows.

Any help on fixing it would be appreciated.

Thanks!

Could you please direct me to the data you are trying to download? I.e. please tell me your account name, and the specific data folders or files you are trying to download. You can send me these via private message if you don't want to post that information publicly. Please also indicate the data format you've selected for download. Thanks.