Web player not working


Web player not working

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nashby
nashby
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Are there still problems with the servers? New scripts I publish do not run (see message I get below) but old scripts seem to run fine. Any idea one when this will be resolved?

Errors

Inquisit encountered errors while attempting to run this study.

TypeScript ContextError Message
https://www.millisecond.com/images/scripterror.pngError/nashby/onlinechoosing/onlinechoosing.iqx.unknownSystem error 12007: The server name or address could not be resolved Line 202, File win\Path_win.cpp
https://www.millisecond.com/images/scripterror.pngError/nashby/onlinechoosing/onlinechoosing.iqx.unknownInternet error 12007: The server name or address could not be resolved .
https://www.millisecond.com/images/scripterror.pngError/nashby/onlinechoosing/onlinechoosing.iqx.unknownUnable to open file 'http://scripts.millisecond.com/nashby/onlinechoosing/onlinechoosing.iqx'.


Dave
Dave
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nashby - Monday, January 2, 2017
Are there still problems with the servers? New scripts I publish do not run (see message I get below) but old scripts seem to run fine. Any idea one when this will be resolved?

Errors

Inquisit encountered errors while attempting to run this study.

TypeScript ContextError Message
https://www.millisecond.com/images/scripterror.pngError/nashby/onlinechoosing/onlinechoosing.iqx.unknownSystem error 12007: The server name or address could not be resolved Line 202, File win\Path_win.cpp
https://www.millisecond.com/images/scripterror.pngError/nashby/onlinechoosing/onlinechoosing.iqx.unknownInternet error 12007: The server name or address could not be resolved .
https://www.millisecond.com/images/scripterror.pngError/nashby/onlinechoosing/onlinechoosing.iqx.unknownUnable to open file 'http://scripts.millisecond.com/nashby/onlinechoosing/onlinechoosing.iqx'.


Apologies for the trouble. The subdomain that hosts newly uploaded scripts currently isn't resolving properly in the global DNS system for some reason (older scripts are still hosted on a different subdomain, which is why those still work). We're working to fix this and once changes have propagated through the global DNS system things should be back to normal. I will update this thread accordingly.

Dave
Dave
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Dave - Monday, January 2, 2017
nashby - Monday, January 2, 2017
Are there still problems with the servers? New scripts I publish do not run (see message I get below) but old scripts seem to run fine. Any idea one when this will be resolved?

Errors

Inquisit encountered errors while attempting to run this study.

TypeScript ContextError Message
https://www.millisecond.com/images/scripterror.pngError/nashby/onlinechoosing/onlinechoosing.iqx.unknownSystem error 12007: The server name or address could not be resolved Line 202, File win\Path_win.cpp
https://www.millisecond.com/images/scripterror.pngError/nashby/onlinechoosing/onlinechoosing.iqx.unknownInternet error 12007: The server name or address could not be resolved .
https://www.millisecond.com/images/scripterror.pngError/nashby/onlinechoosing/onlinechoosing.iqx.unknownUnable to open file 'http://scripts.millisecond.com/nashby/onlinechoosing/onlinechoosing.iqx'.


Apologies for the trouble. The subdomain that hosts newly uploaded scripts currently isn't resolving properly in the global DNS system for some reason (older scripts are still hosted on a different subdomain, which is why those still work). We're working to fix this and once changes have propagated through the global DNS system things should be back to normal. I will update this thread accordingly.


Meanwhile the affected subdomain should be properly resolving globally again and any recently uploaded web experiments should work / run. If you spot any remaining issues with your experiments, it would be great if you could leave a short description of the problem and a link to the respective launch page in this thread. Thanks and sincere apologies for the outage.

lakeside
lakeside
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@Dave

We're seeing this issue as well in a small number of situations. Here's a path to the launch page and script. Any thoughts? The last occurrence for this script is 7/5/2017.

From our weblog:
System error 12029: A connection with the server could not be established Line 202, File win\Path_win.cpp
Internet error 12029: A connection with the server could not be established .
Unable to open file 'http://scripts.millisecond.com/ahrb/bart/bart.iqx'.


Dave
Dave
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lakeside - Friday, July 7, 2017
@Dave

We're seeing this issue as well in a small number of situations. Here's a path to the launch page and script. Any thoughts? The last occurrence for this script is 7/5/2017.

From our weblog:
System error 12029: A connection with the server could not be established Line 202, File win\Path_win.cpp
Internet error 12029: A connection with the server could not be established .
Unable to open file 'http://scripts.millisecond.com/ahrb/bart/bart.iqx'.


Error 12029 would usually indicate a local network timeout (think: weak wifi signal) / an issue with the client's connectivity or somewhere along the network path from the client to the server. I can generally say that the domains involved are resolving fine and are available, i.e. this would be unrelated to the problem discussed in this thread which was due to migrating to new servers and IPs at the time.


GO


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