Web player not working


Web player not working

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nashby
nashby
Expert
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Posts: 78, Visits: 159
Are there still problems with the servers? New scripts I publish do not run (see message I get below) but old scripts seem to run fine. Any idea one when this will be resolved?

Errors

Inquisit encountered errors while attempting to run this study.

TypeScript ContextError Message
https://www.millisecond.com/images/scripterror.pngError/nashby/onlinechoosing/onlinechoosing.iqx.unknownSystem error 12007: The server name or address could not be resolved Line 202, File win\Path_win.cpp
https://www.millisecond.com/images/scripterror.pngError/nashby/onlinechoosing/onlinechoosing.iqx.unknownInternet error 12007: The server name or address could not be resolved .
https://www.millisecond.com/images/scripterror.pngError/nashby/onlinechoosing/onlinechoosing.iqx.unknownUnable to open file 'http://scripts.millisecond.com/nashby/onlinechoosing/onlinechoosing.iqx'.


Dave
Dave
Supreme Being
Supreme Being (198K reputation)Supreme Being (198K reputation)Supreme Being (198K reputation)Supreme Being (198K reputation)Supreme Being (198K reputation)Supreme Being (198K reputation)Supreme Being (198K reputation)Supreme Being (198K reputation)Supreme Being (198K reputation)

Group: Administrators
Posts: 7.7K, Visits: 32K
nashby - Monday, January 2, 2017
Are there still problems with the servers? New scripts I publish do not run (see message I get below) but old scripts seem to run fine. Any idea one when this will be resolved?

Errors

Inquisit encountered errors while attempting to run this study.

TypeScript ContextError Message
https://www.millisecond.com/images/scripterror.pngError/nashby/onlinechoosing/onlinechoosing.iqx.unknownSystem error 12007: The server name or address could not be resolved Line 202, File win\Path_win.cpp
https://www.millisecond.com/images/scripterror.pngError/nashby/onlinechoosing/onlinechoosing.iqx.unknownInternet error 12007: The server name or address could not be resolved .
https://www.millisecond.com/images/scripterror.pngError/nashby/onlinechoosing/onlinechoosing.iqx.unknownUnable to open file 'http://scripts.millisecond.com/nashby/onlinechoosing/onlinechoosing.iqx'.


Apologies for the trouble. The subdomain that hosts newly uploaded scripts currently isn't resolving properly in the global DNS system for some reason (older scripts are still hosted on a different subdomain, which is why those still work). We're working to fix this and once changes have propagated through the global DNS system things should be back to normal. I will update this thread accordingly.

Dave
Dave
Supreme Being
Supreme Being (198K reputation)Supreme Being (198K reputation)Supreme Being (198K reputation)Supreme Being (198K reputation)Supreme Being (198K reputation)Supreme Being (198K reputation)Supreme Being (198K reputation)Supreme Being (198K reputation)Supreme Being (198K reputation)

Group: Administrators
Posts: 7.7K, Visits: 32K
Dave - Monday, January 2, 2017
nashby - Monday, January 2, 2017
Are there still problems with the servers? New scripts I publish do not run (see message I get below) but old scripts seem to run fine. Any idea one when this will be resolved?

Errors

Inquisit encountered errors while attempting to run this study.

TypeScript ContextError Message
https://www.millisecond.com/images/scripterror.pngError/nashby/onlinechoosing/onlinechoosing.iqx.unknownSystem error 12007: The server name or address could not be resolved Line 202, File win\Path_win.cpp
https://www.millisecond.com/images/scripterror.pngError/nashby/onlinechoosing/onlinechoosing.iqx.unknownInternet error 12007: The server name or address could not be resolved .
https://www.millisecond.com/images/scripterror.pngError/nashby/onlinechoosing/onlinechoosing.iqx.unknownUnable to open file 'http://scripts.millisecond.com/nashby/onlinechoosing/onlinechoosing.iqx'.


Apologies for the trouble. The subdomain that hosts newly uploaded scripts currently isn't resolving properly in the global DNS system for some reason (older scripts are still hosted on a different subdomain, which is why those still work). We're working to fix this and once changes have propagated through the global DNS system things should be back to normal. I will update this thread accordingly.


Meanwhile the affected subdomain should be properly resolving globally again and any recently uploaded web experiments should work / run. If you spot any remaining issues with your experiments, it would be great if you could leave a short description of the problem and a link to the respective launch page in this thread. Thanks and sincere apologies for the outage.

GO


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