Issue with Button to Download Inquisit from Apple Store


Issue with Button to Download Inquisit from Apple Store

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promero
promero
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Hello, 

I was testing my task as a participant and I got the following error when trying to download the Inquisit player from the Apple store: 

I was using an iPhone 6S. 



My testing starts in a week. Will this be fixed beforehand? 

Thanks!
Dave
Dave
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promero - Tuesday, August 21, 2018
Hello, 

I was testing my task as a participant and I got the following error when trying to download the Inquisit player from the Apple store: 

I was using an iPhone 6S. 



My testing starts in a week. Will this be fixed beforehand? 

Thanks!

Could you please post the link to the experiment's start page? Thanks.

seandr
seandr
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Hello.

I've tested out our launch page on a few different iOS devices, and the link opens up the Inquisit Player page in the App Store just fine. So, this doesn't appear to be a general problem.
I can think of a couple of possibilities here:
1) Your iPhone is running an old version of iOS and needs to be updated
2) There's something specific about your launch page configuration that causes the page link to fail.

Check your iOS version and install any updates that are available. If the problem still persists, please send a link to your page. 
Thanks,
Sean




promero
promero
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seandr - Tuesday, August 21, 2018
Hello.

I've tested out our launch page on a few different iOS devices, and the link opens up the Inquisit Player page in the App Store just fine. So, this doesn't appear to be a general problem.
I can think of a couple of possibilities here:
1) Your iPhone is running an old version of iOS and needs to be updated
2) There's something specific about your launch page configuration that causes the page link to fail.

Check your iOS version and install any updates that are available. If the problem still persists, please send a link to your page. 
Thanks,
Sean




Dave - Tuesday, August 21, 2018
promero - Tuesday, August 21, 2018
Hello, 

I was testing my task as a participant and I got the following error when trying to download the Inquisit player from the Apple store: 

I was using an iPhone 6S. 



My testing starts in a week. Will this be fixed beforehand? 

Thanks!

Could you please post the link to the experiment's start page? Thanks.


https://mili2nd.co/rgjb?record_id=1
promero
promero
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seandr - Tuesday, August 21, 2018
Hello.

I've tested out our launch page on a few different iOS devices, and the link opens up the Inquisit Player page in the App Store just fine. So, this doesn't appear to be a general problem.
I can think of a couple of possibilities here:
1) Your iPhone is running an old version of iOS and needs to be updated
2) There's something specific about your launch page configuration that causes the page link to fail.

Check your iOS version and install any updates that are available. If the problem still persists, please send a link to your page. 
Thanks,
Sean




HI,

I checked I was using the latest iOS version. 
The link to the launch page is: https://mili2nd.co/rgjb?record_id=1

Thanks! 
Dave
Dave
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promero - Tuesday, August 21, 2018
seandr - Tuesday, August 21, 2018
Hello.

I've tested out our launch page on a few different iOS devices, and the link opens up the Inquisit Player page in the App Store just fine. So, this doesn't appear to be a general problem.
I can think of a couple of possibilities here:
1) Your iPhone is running an old version of iOS and needs to be updated
2) There's something specific about your launch page configuration that causes the page link to fail.

Check your iOS version and install any updates that are available. If the problem still persists, please send a link to your page. 
Thanks,
Sean




HI,

I checked I was using the latest iOS version. 
The link to the launch page is: https://mili2nd.co/rgjb?record_id=1

Thanks! 

Thanks for the start page URL. The page and link looks fine. I suspect there's either a misconfiguration or a hiccup re. your iPhone's Safari. Things to check and try:
- Go to Settings -> Genera -l> Restrictions -> Safari. Make sure it is "allowed" or turned on (swipe to green). Exit out of settings and retry.
- Check if "Installing App" in Settings -> General -> Restrictions is allowed. If not, toggle it to on, exit out of settings and retry.
- If the above two don't apply, go to Safari settings, and clear cookies and website data. Then restart the iPhone and try again.

Please let us know what you find.

seandr
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I've been doing a little research and it seems this can happen if you open the link in Safari and then cancel. Subsequent attempts to open the link will then produce this error message. Apparently, it remembers that you canceled and doesn't give you the option to open it again.
The fix is to close Safari (double-tap the Home button, swipe up), then reopen.
-Sean
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