Start button problems


Author
Message
Matt Peterson
Matt Peterson
Respected Member (366 reputation)Respected Member (366 reputation)Respected Member (366 reputation)Respected Member (366 reputation)Respected Member (366 reputation)Respected Member (366 reputation)Respected Member (366 reputation)Respected Member (366 reputation)Respected Member (366 reputation)
Group: Forum Members
Posts: 10, Visits: 45
A colleague sent me a link to two experiments to try out (one happens to use Inquisit 5 and the other Inquisit 6).  Went I press the start button, it downloads Inquisit Player (5 or 6), yet I already had both players installed.  Thinking they might be updates, I dragged them to my Applications folder. When I pressed Start again, it proceeded to download the .dmg files again.  I closed the window, followed the link from the email (opening a new browser window), and the same behavior happened.

Thinking it might be my machine, I tried a different computer.  The same thing happened: instead of launching the experiment, the Start button downloaded the player .dmg file (again, the latest version of player was already installed on that computer).  I thought there might be something wrong with his scripts, so I went to millisecond.com and launched one of my old experiments that I know has worked just fine in the past. Again, the same behavior.

First computer:
OSX 10.15.7
Safari 14.0.1

Second Computer:
osx 10.14.6
safari 14.0.2
Dave
Dave
Supreme Being (911K reputation)Supreme Being (911K reputation)Supreme Being (911K reputation)Supreme Being (911K reputation)Supreme Being (911K reputation)Supreme Being (911K reputation)Supreme Being (911K reputation)Supreme Being (911K reputation)Supreme Being (911K reputation)
Group: Administrators
Posts: 11K, Visits: 65K
Matt Peterson - 1/20/2021
A colleague sent me a link to two experiments to try out (one happens to use Inquisit 5 and the other Inquisit 6).  Went I press the start button, it downloads Inquisit Player (5 or 6), yet I already had both players installed.  Thinking they might be updates, I dragged them to my Applications folder. When I pressed Start again, it proceeded to download the .dmg files again.  I closed the window, followed the link from the email (opening a new browser window), and the same behavior happened.

Thinking it might be my machine, I tried a different computer.  The same thing happened: instead of launching the experiment, the Start button downloaded the player .dmg file (again, the latest version of player was already installed on that computer).  I thought there might be something wrong with his scripts, so I went to millisecond.com and launched one of my old experiments that I know has worked just fine in the past. Again, the same behavior.

First computer:
OSX 10.15.7
Safari 14.0.1

Second Computer:
osx 10.14.6
safari 14.0.2

When did you conduct these tests, if I may ask? There was a launch page issue fixed about 50 minutes ago that could be what you were running into. If your tests happened before that, could you please try again now and let me know if the problem persists for you? Thanks.

Matt Peterson
Matt Peterson
Respected Member (366 reputation)Respected Member (366 reputation)Respected Member (366 reputation)Respected Member (366 reputation)Respected Member (366 reputation)Respected Member (366 reputation)Respected Member (366 reputation)Respected Member (366 reputation)Respected Member (366 reputation)
Group: Forum Members
Posts: 10, Visits: 45
Dave - 1/20/2021
Matt Peterson - 1/20/2021
A colleague sent me a link to two experiments to try out (one happens to use Inquisit 5 and the other Inquisit 6).  Went I press the start button, it downloads Inquisit Player (5 or 6), yet I already had both players installed.  Thinking they might be updates, I dragged them to my Applications folder. When I pressed Start again, it proceeded to download the .dmg files again.  I closed the window, followed the link from the email (opening a new browser window), and the same behavior happened.

Thinking it might be my machine, I tried a different computer.  The same thing happened: instead of launching the experiment, the Start button downloaded the player .dmg file (again, the latest version of player was already installed on that computer).  I thought there might be something wrong with his scripts, so I went to millisecond.com and launched one of my old experiments that I know has worked just fine in the past. Again, the same behavior.

First computer:
OSX 10.15.7
Safari 14.0.1

Second Computer:
osx 10.14.6
safari 14.0.2

When did you conduct these tests, if I may ask? There was a launch page issue fixed about 50 minutes ago that could be what you were running into. If your tests happened before that, could you please try again now and let me know if the problem persists for you? Thanks.
Between 9am and 1:05 PM eastern 
Matt Peterson
Matt Peterson
Respected Member (366 reputation)Respected Member (366 reputation)Respected Member (366 reputation)Respected Member (366 reputation)Respected Member (366 reputation)Respected Member (366 reputation)Respected Member (366 reputation)Respected Member (366 reputation)Respected Member (366 reputation)
Group: Forum Members
Posts: 10, Visits: 45
Matt Peterson - 1/20/2021
Dave - 1/20/2021
Matt Peterson - 1/20/2021
A colleague sent me a link to two experiments to try out (one happens to use Inquisit 5 and the other Inquisit 6).  Went I press the start button, it downloads Inquisit Player (5 or 6), yet I already had both players installed.  Thinking they might be updates, I dragged them to my Applications folder. When I pressed Start again, it proceeded to download the .dmg files again.  I closed the window, followed the link from the email (opening a new browser window), and the same behavior happened.

Thinking it might be my machine, I tried a different computer.  The same thing happened: instead of launching the experiment, the Start button downloaded the player .dmg file (again, the latest version of player was already installed on that computer).  I thought there might be something wrong with his scripts, so I went to millisecond.com and launched one of my old experiments that I know has worked just fine in the past. Again, the same behavior.

First computer:
OSX 10.15.7
Safari 14.0.1

Second Computer:
osx 10.14.6
safari 14.0.2

When did you conduct these tests, if I may ask? There was a launch page issue fixed about 50 minutes ago that could be what you were running into. If your tests happened before that, could you please try again now and let me know if the problem persists for you? Thanks.
Between 9am and 1:05 PM eastern 
I tried it again at 1pm Eastern.

P.S. I am unable to reply unless I go to "Edit HTML" and then go "Back to Design"
Dave
Dave
Supreme Being (911K reputation)Supreme Being (911K reputation)Supreme Being (911K reputation)Supreme Being (911K reputation)Supreme Being (911K reputation)Supreme Being (911K reputation)Supreme Being (911K reputation)Supreme Being (911K reputation)Supreme Being (911K reputation)
Group: Administrators
Posts: 11K, Visits: 65K
Matt Peterson - 1/20/2021
Dave - 1/20/2021
Matt Peterson - 1/20/2021
A colleague sent me a link to two experiments to try out (one happens to use Inquisit 5 and the other Inquisit 6).  Went I press the start button, it downloads Inquisit Player (5 or 6), yet I already had both players installed.  Thinking they might be updates, I dragged them to my Applications folder. When I pressed Start again, it proceeded to download the .dmg files again.  I closed the window, followed the link from the email (opening a new browser window), and the same behavior happened.

Thinking it might be my machine, I tried a different computer.  The same thing happened: instead of launching the experiment, the Start button downloaded the player .dmg file (again, the latest version of player was already installed on that computer).  I thought there might be something wrong with his scripts, so I went to millisecond.com and launched one of my old experiments that I know has worked just fine in the past. Again, the same behavior.

First computer:
OSX 10.15.7
Safari 14.0.1

Second Computer:
osx 10.14.6
safari 14.0.2

When did you conduct these tests, if I may ask? There was a launch page issue fixed about 50 minutes ago that could be what you were running into. If your tests happened before that, could you please try again now and let me know if the problem persists for you? Thanks.
Between 9am and 1:05 PM eastern 

Okay, at least the last test (1:05 PM Eastern) definitely post-dates the other fix then. We'll take another look at the download issue and get that sorted.

Dave
Dave
Supreme Being (911K reputation)Supreme Being (911K reputation)Supreme Being (911K reputation)Supreme Being (911K reputation)Supreme Being (911K reputation)Supreme Being (911K reputation)Supreme Being (911K reputation)Supreme Being (911K reputation)Supreme Being (911K reputation)
Group: Administrators
Posts: 11K, Visits: 65K
Dave - 1/20/2021
Matt Peterson - 1/20/2021
Dave - 1/20/2021
Matt Peterson - 1/20/2021
A colleague sent me a link to two experiments to try out (one happens to use Inquisit 5 and the other Inquisit 6).  Went I press the start button, it downloads Inquisit Player (5 or 6), yet I already had both players installed.  Thinking they might be updates, I dragged them to my Applications folder. When I pressed Start again, it proceeded to download the .dmg files again.  I closed the window, followed the link from the email (opening a new browser window), and the same behavior happened.

Thinking it might be my machine, I tried a different computer.  The same thing happened: instead of launching the experiment, the Start button downloaded the player .dmg file (again, the latest version of player was already installed on that computer).  I thought there might be something wrong with his scripts, so I went to millisecond.com and launched one of my old experiments that I know has worked just fine in the past. Again, the same behavior.

First computer:
OSX 10.15.7
Safari 14.0.1

Second Computer:
osx 10.14.6
safari 14.0.2

When did you conduct these tests, if I may ask? There was a launch page issue fixed about 50 minutes ago that could be what you were running into. If your tests happened before that, could you please try again now and let me know if the problem persists for you? Thanks.
Between 9am and 1:05 PM eastern 

Okay, at least the last test (1:05 PM Eastern) definitely post-dates the other fix then. We'll take another look at the download issue and get that sorted.

The issue should be resolved now; in case it persists for you or resurfaces, please let me know.
Matt Peterson
Matt Peterson
Respected Member (366 reputation)Respected Member (366 reputation)Respected Member (366 reputation)Respected Member (366 reputation)Respected Member (366 reputation)Respected Member (366 reputation)Respected Member (366 reputation)Respected Member (366 reputation)Respected Member (366 reputation)
Group: Forum Members
Posts: 10, Visits: 45
Dave - 1/20/2021
Dave - 1/20/2021


Works for me now.
Matt Peterson - 1/20/2021
Dave - 1/20/2021
Matt Peterson - 1/20/2021
A colleague sent me a link to two experiments to try out (one happens to use Inquisit 5 and the other Inquisit 6).  Went I press the start button, it downloads Inquisit Player (5 or 6), yet I already had both players installed.  Thinking they might be updates, I dragged them to my Applications folder. When I pressed Start again, it proceeded to download the .dmg files again.  I closed the window, followed the link from the email (opening a new browser window), and the same behavior happened.

Thinking it might be my machine, I tried a different computer.  The same thing happened: instead of launching the experiment, the Start button downloaded the player .dmg file (again, the latest version of player was already installed on that computer).  I thought there might be something wrong with his scripts, so I went to millisecond.com and launched one of my old experiments that I know has worked just fine in the past. Again, the same behavior.

First computer:
OSX 10.15.7
Safari 14.0.1

Second Computer:
osx 10.14.6
safari 14.0.2

When did you conduct these tests, if I may ask? There was a launch page issue fixed about 50 minutes ago that could be what you were running into. If your tests happened before that, could you please try again now and let me know if the problem persists for you? Thanks.
Between 9am and 1:05 PM eastern 

Okay, at least the last test (1:05 PM Eastern) definitely post-dates the other fix then. We'll take another look at the download issue and get that sorted.

The issue should be resolved now; in case it persists for you or resurfaces, please let me know.


Works for me now (excluding this bulletin board, which requires me to code in html in order for my replies to show up)
GO

Merge Selected

Merge into selected topic...



Merge into merge target...



Merge into a specific topic ID...




Reading This Topic

Explore
Messages
Mentions
Search