I'm currently running an experiment on inquisit web.
One participant used the app, she said that it suddenly showed an error (the app got frozen) but after some minutes, she could continue. When she finished it, she got a message from the app saying "Script S1 completed successfully", but she wasn't redirected to inquisit web page. (S1 is the name of the experiment).
As I mentioned before, her log activity shows that she did it and got an error, although I saw her screen and she completed the entire script.
Log description: Network became unreachable while script was active.
So the main issue is that I can't get her data from this session at all. Is there anything I can do? or someone I could mail to?
Link to the experiment: https://mili2nd.co/jn2b?=GS13
Session ID: 9
Files stored at USA - Oregon
Sorry in advanced if this is not the place that I should refer to. This is my first experiment on inquisit.
Thank you for your time!