Millisecond is dedicated to protecting all customer data using industry best standards. This Security Statement is intended to provide a transparent look at our security infrastructure and practices to help assure that your data are sufficiently protected.
Millisecond’s highest priority is the protection and reliability of customer data. Our servers are protected by high-end firewall systems, and scans are performed regularly to ensure that any vulnerabilities are quickly found and patched. All services have quick failover points and redundant hardware, with complete backups performed nightly. Data are stored redundantly across data centers for resiliency and availability during disasters.
Millisecond provides each customer a unique username and enforces strong passwords that must be entered each time a customer logs on. The user remains authenticated only for the duration of the session and is automatically logged off after 30 minutes of inactivity. This system ensures that customer data can only be accessed by authenticated and authorized users. Millisecond uses AWS Cognito to manage authentication and does not store user passwords locally. For additional account security, Millisecond customers can enable multi-factor authentication with a one-time password sent via SMS.
Customer data are processed and stored in world-class data center facilities in Oregon, USA and Ireland, EU. Data are not moved around to other locations. The data centers are housed in nondescript facilities. Physical access is strictly controlled both at the perimeter and at building ingress points by professional security staff utilizing video surveillance, intrusion detection systems, and other electronic means. Authorized staff must pass two-factor authentication a minimum of two times to access data center floors. All visitors and contractors are required to present identification and are signed in and continually escorted by authorized staff.
Facilities are equipped with fire detection and suppression equipment, multiple backup power systems, and climate and temperature control. Servers are decommissioned and disposed using processes that prevent unauthorized access to data.
The servers reside behind high-availability firewalls and are monitored using state of the art systems for detection and prevention of various threats including denial of service, man in the middle, IP spoofing, port scanning, and packet sniffing. Automated network security audits using the industry standard SSAE-16 method are conducted to the standards and requirements of the SANS/FBI security test, the U.S. Department of Homeland Security's published recommendations and the Payment Card Industry Data Security Standard.
Millisecond encrypts all data in transit by enforcing the latest versions of Transport Layer Security (TLS) encryption (also known as HTTPS). Millisecond encrypts all data at rest using the industry standard AES-256 cypher.
Millisecond deploys the general requirements set forth by many Federal Acts, including the FISMA Act of 2002. We meet or exceed the minimum requirements as outlined in FIPS Publication 200. We also comply with FERPA for protecting student privacy.
Since our subscribers control their users and their data, it is important for the users to practice sound security practices by using strong account passwords and restricting access to their accounts to authorized persons. For added protection, Millisecond supports multi-factor authentication for logging into user accounts.
Regarding HIPAA, HITECH, and specific data types: Millisecond provides general research software and other services where all data are processed equally, without regard to how a customer might classify their data. As such, Millisecond cannot declare or represent any data entered into its services. Any processing of specific data types are purely incidental, and not required to use the services.
HITECH (Health Information Technology for Economic and Clinical Health Act) updated HIPAA rules to ensure that data are properly protected and best security practices followed. Millisecond safeguards all customer data, and uses secure data centers to ensure the highest protection as per HITECH requirements.
If you have questions about Millisecond security, please email us at firstname.lastname@example.org.